Customer Service Team Leader

BINGO is a fully integrated recycling and resource management company that provides solutions across the entire waste management supply chain in Queensland, New South Wales and Victoria. BINGO is at an exciting chapter of its growth journey. Together, we're going to drive change, get inventive and shape the future of our industry. We're going to make Australia waste free, for all of us.

BINGO industries are looking for our newest Customer Service Team Leader. This is an exciting opportunity working out of our Auburn Head Office.

This will be a 10-month contract/secondment role commencing 14 October 2024 – 15 August 2025.

Role & Responsibilities:

• Be responsible for developing a team culture that demands the highest standards of excellence and employee engagement.
• Coach your team to ensure they are able to meet and exceed their performance requirements and uphold highest level of customer experience.
• Continual review and improve business practices and processes.
• Supporting contact centre agents with difficult customer enquiries, escalations , conduct investigations using varies company CRM and Telephony system solutions.
• Day to day responsibility for meeting business objectives across a range of CX, Productivity and Safety metrics.
• Liaising with various stakeholders across the business to achieve positive customer and business outcomes.
• Work with your Contact Centre Manager, Head of CX, peers , business stakeholders and people to lead a contact centre focussed on providing exceptional customer service, increasing first point resolution and reducing contact volumes through driving self-service initiatives.

What makes you a GOgetter:

• Experience in managing and coaching people preferred

• Ability to think creatively and to problem solve, develop solutions and share outcomes
• Ability to cope in a high pressure environment
• Understanding of traditional Contact Centre metrics
• Ability to think analytically and use data and insights to make decisions
• Demonstrated ability to achieve deadlines and prioritise effectively
• Ability to commit to a weekly rotational roster between Mon – Fri – 6.30am – 2.40pm and 9.20am – 5.30pm shifts.

What you receive as a GOgetter:   

• Weekly pay for all GOgetters.
• When you join the BINGO family, you have the chance to make $1500 for every friend you bring to BINGO!
• Training and progression opportunities within the BINGO family.
• A strong, employee and safety driven company culture
• Employee benefits such as novated car leasing, discounted health insurance, recognition program and retailer discounts.

 At BINGO we are committed to building a workforce that reflects the communities and customers we serve. We are a proud RAP organisation and we are committed to achieving an inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds
 

Think you have what it takes? Apply now. We look forward to hearing from you!